Refund Policy

1. General Refund Principles

We aim to provide high-quality educational content and understand that a refund may sometimes be appropriate.

• Refunds are evaluated under this Policy.
• Applicable consumer-protection laws apply.
• App Store and Google Play purchases follow their platform-specific rules.

2. Refund Eligibility

Refunds are not typically provided for a change of mind, failure to complete a course, dissatisfaction with outcomes, or issues caused by your device, internet connection, or misuse.

• Verified technical issues on our side that prevent access.
• Duplicate charges for the same product or subscription.
• Promptly reported unauthorized transactions.
• A paid course or feature removed before you can access it.

3. Subscription Refunds

• Website requests must be submitted within 7 days of the initial purchase or renewal.
• Mobile-app purchases follow App Store or Google Play policies.
• Auto-renewal may be canceled at any time, but cancellation does not automatically create a refund.

4. One-Time Purchases

• Request a refund within 7 days of purchase.
• You must not have completed more than 20% of the course or accessed downloadable materials.

5. How to Request a Refund

Submit your request to admin@sciborg.ai. We typically respond within 3–5 business days.

• Provide your account email.
• Provide proof of purchase or transaction ID.
• Describe the issue clearly.

6. Processing Refunds

• Credit or debit cards: 5–10 business days.
• App Store or Google Play: subject to their timelines.
• Digital wallets: 1–3 business days.

7. Non-Refundable Items

• Promotional or discounted purchases.
• Gift cards or voucher codes.
• Completed courses.
• Certificates already issued.
• Downloaded digital materials.

8. Policy Changes

We may update this Policy at any time. Changes take effect when posted, and continued use indicates acceptance.

9. Contact Us

• Email: admin@sciborg.ai
• Business address: 25 Barabazar Main Road, Chandannagore, West Bengal 712136.